We will repair your product where possible and may need to order parts that are required to complete this. We will replace the product if necessary. Depending on the nature of the fault, you may be entitled to a refund or a replacement.

The decision to refund monies based on a change of mind is to be determined on a case by case basis. Refund or Store Credit less costs involved to recover the purchased Goods will be reimbursed to the customer within a reasonable time frame.

Once Gless Australia receives the returned product and finds that it meets the requirements listed above, a refund will be issued to the original method of payment less the original shipping charge. A restocking and inspection fee may apply based on the value and size of the products as below:

1. Product price less than $100 or 1 kg Full refund

2. Product price $100- $500 or 5 kg, 5% of the original purchase price.

3. Product price $500 to $1000 or 10 kg, 10% of the original purchase price

4. Product price more than $1000 or 10 kg, 15% of the original purchase price

Please allow up to 21 days for the refund to be processed

Refunds will not be provided in instances where:

A customer has trail or use the product and changed their mind about the purchase,

no longer requires the Goods or deems the Goods to be different in some way to the products listed on our website or on display in our stores.

If a customer purchases a product to recover a particular health concern and the product does not achieve this, the customer understands that it is not the responsibility of the Gless Australia to offer a refund or exchange. This is considered to be a change of mind.

Medical advice should be taken prior to purchase if customer suffers from existing health concerns.

Customers must comply with all instructions from Gless Australia to return the Goods.

In the event that the item/product purchased is deemed faulty the customer is required to report to Gless Australia Immediately.

The item may be checked by our Technician and based on that report the product will either be repaired or replaced.

If the item/product is deemed faulty due to misuse or mishandling there will be no refund or exchange.